SES_Zabir

Fix for missing Microsoft Visual C++ 2015 Redistributable

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I may have come up with a fix for missing Microsoft Visual C++ 2015 redist. Before we push out this fix we'd like to confirm that it indeed does fix the issue. If you are experiencing this issue please post the following check the following:

  1. Which OS are you running? If Win7, do you have SP1?
  2. Does ucrtbase.dll exist in C:\Windows\System32\ ?
  3. Does msvcp140.dll exist in C:\Windows\System32\ ?
  4. Does vcruntime140.dll exist in C:\Windows\System32\ ?
  5. In Add/Remove Programs (in control panel) do you see an entry called Microsoft Visual C++ 2015 (x64)? and what version is it?

Based on these answers we can give you a custom build to test the fix. Turns out our installer is unable to install the necessary Windows Updates. The user has to get them themselves.

In order to run the game we expect the follow:

  • OS is Win10, Win8, Win7 SP1 up to date on Windows Updates
  • ucrtbase.dll, msvcp140.dll, vcruntime140.dll are present in the C:\Windows\System32 folder
  • Microsoft Visual C++ 2015 (x64) appears in the add/remove program files menu and is of version 14.0.24210.1 or higher.

If you are missing any of those components or have an out of date version try to install the "Universal CRT" and "Microsoft Visual C++ 2015 Redist" from:

Universal CRT:

Win7: https://www.microsoft.com/en-us/download/details.aspx?id=49093
Win8: https://www.microsoft.com/en-us/download/details.aspx?id=49071

Microsoft Visual C++ 2015 Redisthttps://www.microsoft.com/en-us/download/details.aspx?id=53840

 

I've DM with ~25 users and going through Windows Updates, and the mentioned manual updates, we were able to get the game running.

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Which OS are you running? Win7 64bit
1. Does ucrtbase.dll exist in C:\Windows\System32\ ? no
2. Does msvcp140.dll exist in C:\Windows\System32\ ? yes
3. Does vcruntime140.dll exist in C:\Windows\System32\ ? yes
4. In Add/Remove Programs (in control panel) do you see an entry called Microsoft Visual C++ 2015 (x64)? and what version is it? version 14.0.23026 was installed by Astroneer, but I also have versions 14.0.24212 and 14.0.24210

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On 1/13/2017 at 11:22 AM, SES_Zabir said:

I may have come up with a fix for missing Microsoft Visual C++ 2015 redistributable. Before we push out this fix we'd like to confirm that it indeed does fix the issue. If you are experiencing this issue please post the following:

  1. Which OS are you running?
  2. Does ucrtbase.dll exist in C:\Windows\System32\ ?
  3. Does msvcp140.dll exist in C:\Windows\System32\ ?
  4. Does vcrudllntime140. exist in C:\Windows\System32\ ?
  5. In Add/Remove Programs (in control panel) do you see an entry called Microsoft Visual C++ 2015 (x64)? and what version is it?

Based on these answers we can give you a custom build to test the fix.

1 Windows 8

2 No

3Yes

4Yes

5Yes and the version are: 11.0.61030.0 and 12.0.30501.0 and 14.0.24210.0

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  1. Winxdows 10
  2. Does ucrtbase.dll exist in C:\Windows\System32\ ? yes
  3. Does msvcp140.dll exist in C:\Windows\System32\ ? yes 
  4. Does vcruntime140.dll exist in C:\Windows\System32\ ? yes 
  5. In Add/Remove Programs (in control panel) do you see an entry called Microsoft Visual C++ 2015 (x64)? and what version is it? Yes 14.0.23026

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1. Win7 Ultimate 64bit
2. yes
3. yes
4. yes
5. yes, 14.0.23506
I hope that the fix will work,because Astroneer is a great game

 

Edited by C00lBizzY

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1. Windows 8.1 

2. Yes

3.Yes 

4. Yes ( 14.0.24210.0 )

Hope this helps, I can't even launch the game at the moment... ( I have posted about this as well )

Edited by Optinalmind

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Hi, i have the bug too...

  1. Which OS are you running?
  2. Does ucrtbase.dll exist in C:\Windows\System32\ ?
  3. Does msvcp140.dll exist in C:\Windows\System32\ ?
  4. Does vcruntime140.dll exist in C:\Windows\System32\ ?
  5. In Add/Remove Programs (in control panel) do you see an entry called Microsoft Visual C++ 2015 (x64)? and what version is it?

 

1. Windows 7
2. No
3. Yes
4. Yes
5. v14.0.23918

 

Thx for help :)

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1. windows 8.1

2. yes

3. yes

4. yes

5. yes- MIcrosoft Visual C++ 2015 Redistributable (x64) - 14.0.23026

AND: MIcrosoft Visual C++ 2015 Redistributable (x86) - 14.0.23026

 

BTW

THX for helping us...

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On 1/14/2017 at 10:00 AM, Pinkerpie01 said:

1. Windows 8.1

2.yes

3.yes

4.yes

5. yes, 14.0.24210.0 i also have (x86) and its version is 14.0.24210.0 Sorry i had to quote the edit button wasnt working.

 

Edited by Pinkerpie01

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