Friend's Game Crashed - Lost Everything?

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Was playing with a friend, they joined my game and had joined many times before. They had farmed a bunch of stuff, got in their ship, took off, and then their game crashed while in orbit. When they went to come back in, it was as if they were brand new and never had been in my game before. So they came back in and started at the home base. We have an extra ship which they took back to where they were, but all their stuff was gone. Ship, materials, everything.

Where did it go? Can we get it back?

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