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About SES_Zabir

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  1. Its hard to say for sure what cause the drop. I don't thinks its a result of any recent changes though. It could be if something spawned that you hadn't explored yet and now that it has, you are seeing the perf issue. A test you can do to test this theory is to start a new game on the experimental branch and see what what perf looks like then. If you are seeing this in other games too, then this may indicate something recently changed in the system(e.g. driver update) that is the root cause. Note if you have a reboot pending due to Windows Update that can definitely impact perf.
  2. You should not experience any issues using the newer Kaby Lake CPUs. The compatibility issue with older AMD CPUs were that we used an instruction (PSHUFB) that was not supported. We've put some measures in place to make sure we catch problems like this. Newer CPUs support the older instructions 99.999% of the time. You just have to be careful that you don't use the newer CPU instruction on the older CPUs.
  3. SES_Zabir

    Cross Platform Multiplayer Doesn't work

    @Courbet thomas after the 2nd loading screen, when you were returned back to the character selection screen, did you happen to select a character and land on the planet to see if you actually joined your brother's game? Our MP join screen and single player screen look identical. Hitting a 2nd loading screen means that a MP session is being created and your game is attempting to join it.
  4. Unfortunately, its mainly an issue with the Windows installs. As you can see most users have one or more necessary windows components missing from the System32 folder or out of date VC++ redist. If you are missing the ucrtbase.dll, this could result if Windows Update failed to install the component. Will you try to directly install it from MS: Win7: Win8: Also to make sure you have the latest redist, will you try installing the latest redist from MS: Make sure to install the x86 and x64 versions.
  5. I'm back in the office and will start reaching out to each of you that I think I can help. Bare with me
  6. Unfortunately the GPU does not meet the minimum requirements. Astroneer has still not been optimized to quite run on integrated Intel GPUs. You could try to update your graphics driver in case that improves things ( But, we do encourage you to get a refund on Steam if you continue to have HW issues.
  7. SES_Zabir

    ASTRONEER start parameter error

    If you restart Steam completely, the problem should go away. We think this is a bug in Steam and looking for a permanent fix.
  8. SES_Zabir

    USB Headphones no sound still in 117

    I'll try to speak to Epic about this issue. We are using Unreal Engine 4 and have not made any modifications to the audio subsystem. Hopefully we'll be able to get this bug logged with them.
  9. SES_Zabir

    2015 C++ Runtime Bug + Solutions

    We are closer to finding a solution to this problem, but need to confirm the fix. I'd greatly appreciate if you'd post on this thread thread the requested info:
  10. I may have come up with a fix for missing Microsoft Visual C++ 2015 redist. Before we push out this fix we'd like to confirm that it indeed does fix the issue. If you are experiencing this issue please post the following check the following: Which OS are you running? If Win7, do you have SP1? Does ucrtbase.dll exist in C:\Windows\System32\ ? Does msvcp140.dll exist in C:\Windows\System32\ ? Does vcruntime140.dll exist in C:\Windows\System32\ ? In Add/Remove Programs (in control panel) do you see an entry called Microsoft Visual C++ 2015 (x64)? and what version is it? Based on these answers we can give you a custom build to test the fix. Turns out our installer is unable to install the necessary Windows Updates. The user has to get them themselves. In order to run the game we expect the follow: OS is Win10, Win8, Win7 SP1 up to date on Windows Updates ucrtbase.dll, msvcp140.dll, vcruntime140.dll are present in the C:\Windows\System32 folder Microsoft Visual C++ 2015 (x64) appears in the add/remove program files menu and is of version 14.0.24210.1 or higher. If you are missing any of those components or have an out of date version try to install the "Universal CRT" and "Microsoft Visual C++ 2015 Redist" from: Universal CRT: Win7: Microsoft Visual C++ 2015 Redist: I've DM with ~25 users and going through Windows Updates, and the mentioned manual updates, we were able to get the game running.
  11. SES_Zabir

    HELP HELP HELP, it is very likely a GPU/Driver related issue, but I can not be sure without the crash dump. In the same folder you found the logs, there should a *.dmp file. If you DM that to me I can get more details on why the game crashed.
  12. SES_Zabir


    We've been able to fix that bug. You should be receiving a patch soon that fixes the issue.
  13. Are you disconnected from the internet or firewall is blocking the game? On the Windows 10 Store version of the game we have a bug that you are unable to save when the game cannot access connected storage.
  14. SES_Zabir

    My game won't save

    @abeez3 Are you disconnect from the internet? We currently have a bug where saves don't work on the Windows Store version of the game if you are not connected to the internet.
  15. SES_Zabir

    My game won't save

    @abeez3 What platform are you running on?