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About SES_Marc

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  1. SES_Marc

    I can't start the game!!!

    Hi Artur, feel free to submit a ticket by emailing - please include your DxDiag so that I can take a look at your system and see if I spot something strange!
  2. SES_Marc

    Stuck in orbit after launch

    Hi! Sorry for missing this thread - can you please send me your save file at If you could also include your DxDiag that'd be greatly appreciated!
  3. SES_Marc

    The Medium Storage can't be open

    This was changed in the exploration update - now you can hover your cursor over them and hit the interact button to open and close them!
  4. SES_Marc

    suit unlocks got reset

    Cosmetic unlocks are saved on our end, so it's almost impossible for them to vanish in to oblivion. If they do disappear, that's most likely just a miscommunication between Steam/Xbox and our server. Usually restarting the game and double checking you're not in offline mode is the best first step
  5. Hi Dearon, this is a known issue that we're currently looking in to. It seems that if you're a client in a multiplayer game, any items attached to your terrain tool will vanish. Until we fix it, you can just remove any items from your tool before quitting!
  6. SES_Marc

    Error during start of Astroneer

    That sounds like it's an integrated graphics card - unfortunately Astroneer requires a dedicated GPU with at least 1 GB of memory. Unfortunately we can't guarantee a seamless experience
  7. SES_Marc

    1.4.15 - PC - Landing bubbles moved

    Hi Dan, would you mind sending me the save file this happened in? You can email me at
  8. I've seen one other person report this on Discord, but unfortunately we have yet to reproduce this on our side - do you have any idea what you did/what happened to your rover when the angle changed? Does reloading the game fix this?
  9. SES_Marc

    Massive items glitched together

    This is a known issue, but in the meantime I highly recommend you don't mess with it - those things can really grind your fps to a halt!
  10. SES_Marc

    Pre-update saves become unloadable

    Hey Ari - we had some reports of save games crashing after the exploration update, but as far as I'm aware that's the only post 1.0 update that was doing that. If you experience this after The Wanderer update can you please send me a support ticket at, and include both the save file, and your DxDiag?
  11. SES_Marc

    Visual Gitchs

    This sounds a lot like a known issue that we have logged as AS-6710 - we're looking in to it!
  12. SES_Marc

    Lost Inventory After Loading Into Game

    Hm, this sounds vaguely like an existing bug, though I'd have to know if you were playing singleplayer or multiplayer
  13. SES_Marc

    Game Breaking Bug

    Unfortunately, these are the kinds of hiccups that are being experienced in multiplayer - this kind of issue should hopefully be fixed when we can get dedicated servers rolling though. Until then I hope you can bear with us!
  14. SES_Marc

    Choppy Walking

    Hey everyone - this issue has been reported a few weeks ago and is being investigated - we currently have it logged as AS-8341