SES_Marc

SES Dev Team
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  1. No, this is not, and never will be the case - if they're having trouble connecting you can send them my way for troubleshooting Support@SystemEra.net
  2. Just wanted to confirm that update KB4550945 is indeed the culprit. I've talked to some folks who are hesitant to roll back, but it's an optional update, and as such you shouldn't lose any functionality after reverting to the last build. We're looking into if we can provide a fix for this, and are currently aiming to release it with our next update if possible!
  3. Try removing any seats you have attached to shuttles, there is a bug at the moment that is causing crashing for clients
  4. This is caused by having seats attached to shuttles - remove them and you should be all set
  5. Remove any seats you have attached to any shuttles, this seems to be causing crashing for clients at the moment
  6. Remove any seats you have attached to any shuttles, this is causing crashing for clients at the moment - fix is coming with the next update!
  7. Hm... We had this happen once on Glacio, but every planet? Could you fire that save over to us at Support@SystemEra.net? Thanks!
  8. This is usually caused by not being able to communicate with Xbox Live's online services - you can read about how to remedy this here:
  9. @hero-in There's a weird bug that only affects some AMD cards where the screen won't re-draw itself unless you focus on another window. This can be fixed by running the game in fullscreen, which you can do by heading here: C:\Users\%USERNAME%\AppData\Local\Astro\Saved\Config\WindowsNoEditor And opening the file "GameUserSettings" - look for these lines: FullscreenMode=x LastConfirmedFullscreenMode=x PreferredFullscreenMode=x Ad adjust them to this: FullscreenMode=0 LastConfirmedFullscreenMode=0 PreferredFullscreenMode=0
  10. This is probably related to a bug where having seats attached to shuttles results in crashing for clients. Remove any and you should be good!
  11. Well your hardware seems fine, I don't quite know what's going on here. You mentioned you added the game to a firewall exception list, have you tried disabling your antivirus all together? I know that in the past anti virus has caused crashes - you shouldn't have to touch Windows Defender though. If that doesn't help, can you perform a clean boot and try to run Astroneer? That'll tell us if it's some software in the background getting in the way: https://support.microsoft.com/en-ca/help/929135/how-to-perform-a-clean-boot-in-windows
  12. This is a typically an issue with the Microsoft store not communicating with Xbox live properly - you can find the solution here:
  13. There's a known issue right now where it seems having seats attached to shuttles can cause crashes for clients - it sounds like this is the same problem. I recommend you remove any seats attached to any shuttles - hopefully this lets your friends join again!
  14. Hello! You can shoot me an email with your username and which platform you play on, and I'll look into it for you! Support@SystemEra.net
  15. This may be related to a bug where having chairs attached to storage seems to be crashing clients - if the host can remove them you should be able to load in again! If not, please feel free to hit me up at Support@SystemEra.net