SES_Gina

SES Dev Team
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About SES_Gina

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  • Birthday 10/28/1986

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  1. Hey, sorry you're having trouble with your game. I have a few things you might want to try, and if these aren't successful I'll ask you to send some info to us via email so we can not only dig a little deeper but also better log and track the issue you're experiencing. If you have installed any mods, uninstall them Make sure Windows 10 is up to date Make sure your video drivers are up to date See if disabling your antivirus software makes a difference Verify that Windows Media Pack is installed and enabled Uninstall and reinstall Astroneer If you don't
  2. We were discussing this bug yesterday, and hope to have a fix for it soon. We did confirm that it only happens when a client player exits the game with their terrain tool out, so in the mean time try to put away your terrain tool before logging out to protect your items. Thanks for the reports on this bug!!
  3. Are you on Steam, Xbox, Microsoft, or PlayStation?
  4. Thanks Vortex. We have this bug logged. Repacking it will fix the alignment, but you'll need to recharge it after you open it again. It will continue to happen if you fly with it in your shuttle.
  5. Hey, sorry to hear you're having trouble with your game. Are you on the Windows 10 or Steam Version? I have a few things you might want to try if you haven't already, and if these aren't successful I'll ask you to send some info to us via email so we can not only dig a little deeper but also better log and track the issue you're experiencing. Make sure Windows 10 is up to date Make sure your video drivers are up to date See if disabling your antivirus software makes a difference Verify that Windows Media Pack is installed and enabled Troubleshoot your NAT type/T
  6. Hey @Fernando Muniz, sorry to hear you're having trouble with your game. I have a few things you might want to try, and if these aren't successful I'll ask you to send some info to us via email so we can not only dig a little deeper but also better log and track the issue you're experiencing. Make sure Windows 10 is up to date Make sure your video drivers are up to date See if disabling your antivirus software makes a difference Verify that Windows Media Pack is installed and enabled Troubleshoot your NAT type/Teredo Settings Uninstall and reinstall Astrone
  7. Hey Reaper, there are no plans for a smaller centrifuge, but you should be able to find Malachite in the mountains and mantle-layer caves of Sylva. It's also available on Calidor in all cave levels. Here's a screenshot of the resource you're looking for.
  8. Steam, Xbox, Microsoft, or PlayStation?
  9. Thanks for this report, SilverRose. We have this bug logged and are investigating a fix. Seems to affect Desolo or Novus usually. You might want to try a different landing zone.
  10. Hey Carto, I checked with QA and Design on this. Here's what Design says: While there aren't currently any plans to change this behavior with the small canister, there are some discussions around ways we might be able to better message this behavior. Hopefully we'll also be able to implement a way for your setup to keep working, but with a different item maybe.
  11. Hey Claxx, not seeing the Wanderer is often due to not having the Windows 10 Media pack installed. Although, sometimes you can still interact with the Wanderer by hovering over the rift, even though you can't see them. If that's the case, you'll see the prompt appear over the "empty" void when you hover over it.
  12. Hey @Unknown_User2, sorry to hear you're having trouble with your game. I have a few things you might want to try, and if these aren't successful I'll ask you to send some info to us via email so we can not only dig a little deeper but also better log and track the issue you're experiencing. Make sure Windows 10 is up to date Make sure your video drivers are up to date See if disabling your antivirus software makes a difference Verify that Windows Media Pack is installed and enabled Troubleshoot your NAT type/Teredo Settings Uninstall and reinstall Astronee
  13. Hey, thanks for the report. I tried to reproduce this but was unsuccessful. I loaded up the current version on PC with the Xbox app using mouse & keyboard. I took a packaged Large Solar Panel (4 actually), put them all on an XL C platform, unpacked them while attached to the platform and waited for the sun to rise. All 4 opened when the sun came up and began powering a connected battery bank. When the sun went down they folded back up, as expected. Did I do anything different, or miss any steps? Are you having this problem with all of your Large Solar Panels? Does the planet or